Do you have a catalogue?

You can view all our available products directly on our website. To help you narrow down your search, you can start by browsing the different corporate gift categories that we offer, or filter by budget and lead time.

Do you have price chart?

All the prices reflected on our website are accurate and update dynamically once you select your quantity tier. Please feel free to write to us at sales@giftmarket.com.sg if you need further volume clarification.

Can I get a quotation?

Of course! Simply add your requested merchandise to your enquiry basket and submit with your corporate billing and delivery details. Our sales team will generate an official corporate quotation for your finance or procurement department.

I can't seem to find the item that I am looking for from your website. Can Gift Market help?

Yes! Please speak with our friendly sales personnel via Phone, Chat, or Email. We maintain extensive direct factory sourcing channels and will try our best to source the closest match to meet your specifications with the lowest MOQ possible.

Can I have a discount for ordering more gifts?

As our items are priced according to bulk manufacturing economics, unit pricing automatically decreases as your quantity increases. Check each product page for tiered threshold pricing.

Can I cancel my order?

Yes, but cancellations are subject to a cancellation fee of up to 75% of the total order value depending on the stage of raw material procurement and custom printing already executed.

Can I add more quantity after I've confirmed my order?

Yes, subject to the current production phase of your batch. If printing has not completed, our coordinators will happily amend your order quantity.

What is the minimum order quantity (MOQ)?

Standard minimum order quantities typically start from 30 pieces for stock items, though certain specialized customized or imported items may have higher MOQs (e.g. 50 or 100).

Can I still place an order below the minimum quantity?

Yes in certain product categories. Please check with our Gift Experts who will evaluate machine setup charges and provide specific small-batch pricing.

What happens if the final product does not match our specifications?

Gift Market guarantees quality assurance. We will offer a prompt replacement or refund if items fail to match the digital artwork proof formally approved by the client, or if items fail to perform their required mechanical/electronic function.

How long is the production lead time?

Each product webpage displays an estimated lead time based on the quantity and printing method selected. Ready stock branding generally takes 7 to 10 working days, while custom overseas manufacturing ranges between 3 to 5 weeks.

Do you have an in-house designer to assist with artwork placement?

Yes! We have experienced in-house graphic designers who prepare complimentary digital visual mockups showing exact logo sizing, positioning, and dimensions on your selected products before production.

What artwork file formats do you require for branding?

We require high-resolution vector artwork in Adobe Illustrator (.AI), EPS, or Vector PDF format with all fonts converted to outlines. If your logo has specific brand guidelines, please also furnish your Pantone Solid Coated codes.

Can I get a pre-production printed sample or mock-up?

Yes, digital artwork proofs are always free of charge. If your management requires a single physical pre-production printed sample, we can produce one for you; however, please note that custom sample moulding and setup fees apply.

What if I don't know my corporate Pantone colour code?

Our designers will help convert your CMYK/RGB brand file to the nearest Pantone Solid Coated shade. We will submit the calibrated proof for your approval before proceeding with production ink mixing.

Can I change my design after submitting the order?

Changes are permitted freely before you sign off on the digital artwork proof. Once printing screens, film, or moulds have been fabricated, modifications will incur mould revision charges.

How many colours can you print on corporate gifts?

We can print everything from single-colour spot prints to full-colour photographic gradients, depending on the substrate material and selected printing technology.

What branding techniques and printing methods do you offer?

We provide Silkscreen Printing, Pad Printing, Digital UV Printing, Heat Transfer, Direct to Film (DTF), Laser Engraving, Debossing/Embossing (for leather goods), and Precision Computer Embroidery for apparel and bags.

What are your standard delivery hours?

We deliver Monday to Friday, from 9:00 AM to 6:00 PM, excluding Public Holidays.

Is there free delivery provided?

Yes! Each confirmed order includes one complimentary standard delivery to a single location within Singapore. Multiple drops or regional outstation deliveries can be arranged at nominal courier rates.

Can we self-collect our gifts?

Yes, corporate clients may self-collect ready goods from our regional warehouse during standard business hours upon notice from our logistics team.

What happens if goods arrive damaged or faulty?

Our products include a 7-Day Replacement Guarantee from the date of delivery. If replacement is unfeasible due to discontinued stock or custom import cycles, a direct credit or refund will be processed for the affected quantity.

Do you handle international or overseas shipping?

Yes, we regularly export merchandise for regional conferences across APAC (Malaysia, Indonesia, Thailand, Hong Kong, Australia). Cross-border shipments are subject to local destination duties and import regulations.

What happens if an order experiences logistical delays?

We proactively manage delivery milestones. In the rare event of flight disruptions or port delays, our dedicated account coordinators will alert you immediately and coordinate contingency options.

What payment methods do you accept?

Payment can be made in cash, cheque, bank transfer, credit card* or PayNow. Our Gift Experts will get in touch with you regarding payment once you've made your order. *subjected to 3.5% admin charges

Can you do e-invoicing?

Yes, we are registered under several platform such as GeBiz, Vendors@GOV, Sesami, Tenderboard, Zycus, Coupa, Ariba etc.

Can you send me an official receipt?

Once your payment has been verified by our Finance Team, we'll send you a Paid Tax Invoice.

Frequently Asked Questions | Gift Market Singapore

General and
Products

You can view all our available products directly on our website. To help you narrow down your search, you can start by browsing the different corporate gift categories that we offer, or filter by budget and lead time.
All the prices reflected on our website are accurate and update dynamically once you select your quantity tier. Please feel free to write to us at sales@giftmarket.com.sg if you need further volume clarification.
Of course! Simply add your requested merchandise to your enquiry basket and submit with your corporate billing and delivery details. Our sales team will generate an official corporate quotation for your finance or procurement department.
Yes! Please speak with our friendly sales personnel via Phone, Chat, or Email. We maintain extensive direct factory sourcing channels and will try our best to source the closest match to meet your specifications with the lowest MOQ possible.
As our items are priced according to bulk manufacturing economics, unit pricing automatically decreases as your quantity increases. Check each product page for tiered threshold pricing.

Orders

Yes, but cancellations are subject to a cancellation fee of up to 75% of the total order value depending on the stage of raw material procurement and custom printing already executed.
Yes, subject to the current production phase of your batch. If printing has not completed, our coordinators will happily amend your order quantity.
Standard minimum order quantities typically start from 30 pieces for stock items, though certain specialized customized or imported items may have higher MOQs (e.g. 50 or 100).
Yes in certain product categories. Please check with our Gift Experts who will evaluate machine setup charges and provide specific small-batch pricing.
Gift Market guarantees quality assurance. We will offer a prompt replacement or refund if items fail to match the digital artwork proof formally approved by the client, or if items fail to perform their required mechanical/electronic function.
Each product webpage displays an estimated lead time based on the quantity and printing method selected. Ready stock branding generally takes 7 to 10 working days, while custom overseas manufacturing ranges between 3 to 5 weeks.

Artwork and
Design

Yes! We have experienced in-house graphic designers who prepare complimentary digital visual mockups showing exact logo sizing, positioning, and dimensions on your selected products before production.
We require high-resolution vector artwork in Adobe Illustrator (.AI), EPS, or Vector PDF format with all fonts converted to outlines. If your logo has specific brand guidelines, please also furnish your Pantone Solid Coated codes.
Yes, digital artwork proofs are always free of charge. If your management requires a single physical pre-production printed sample, we can produce one for you; however, please note that custom sample moulding and setup fees apply.
Our designers will help convert your CMYK/RGB brand file to the nearest Pantone Solid Coated shade. We will submit the calibrated proof for your approval before proceeding with production ink mixing.
Changes are permitted freely before you sign off on the digital artwork proof. Once printing screens, film, or moulds have been fabricated, modifications will incur mould revision charges.

Printing and
Embroidery

We can print everything from single-colour spot prints to full-colour photographic gradients, depending on the substrate material and selected printing technology.
We provide Silkscreen Printing, Pad Printing, Digital UV Printing, Heat Transfer, Direct to Film (DTF), Laser Engraving, Debossing/Embossing (for leather goods), and Precision Computer Embroidery for apparel and bags.

Delivery

We deliver Monday to Friday, from 9:00 AM to 6:00 PM, excluding Public Holidays.
Yes! Each confirmed order includes one complimentary standard delivery to a single location within Singapore. Multiple drops or regional outstation deliveries can be arranged at nominal courier rates.
Yes, corporate clients may self-collect ready goods from our regional warehouse during standard business hours upon notice from our logistics team.
Our products include a 7-Day Replacement Guarantee from the date of delivery. If replacement is unfeasible due to discontinued stock or custom import cycles, a direct credit or refund will be processed for the affected quantity.
Yes, we regularly export merchandise for regional conferences across APAC (Malaysia, Indonesia, Thailand, Hong Kong, Australia). Cross-border shipments are subject to local destination duties and import regulations.
We proactively manage delivery milestones. In the rare event of flight disruptions or port delays, our dedicated account coordinators will alert you immediately and coordinate contingency options.

Invoice and
Payment

Payment can be made in cash, cheque, bank transfer, credit card* or PayNow. Our Gift Experts will get in touch with you regarding payment once you've made your order. *subjected to 3.5% admin charges
Yes, we are registered under several platform such as GeBiz, Vendors@GOV, Sesami, Tenderboard, Zycus, Coupa, Ariba etc.
Once your payment has been verified by our Finance Team, we'll send you a Paid Tax Invoice.

Frequently asked questions

General and
Products

Orders

Artwork and
Design

Printing and
Embroidery

Delivery

Invoice and
Payment

General and
Products

Orders

Artwork and
Design

Printing and
Embroidery

Delivery

Invoice and
Payment

Still have questions regarding your project?

Frequently asked questions

General and Products

Orders

Artwork and Design

Printing and Embroidery

Delivery

Invoice and Payment

General and Products

Orders

Artwork and Design

Printing and Embroidery

Delivery

Invoice and Payment

Still have questions regarding your project?

General and
Products

Artwork and
Design

Printing and
Embroidery

Invoice and
Payment

General and
Products

Artwork and
Design

Printing and
Embroidery

Invoice and
Payment